Last updated May 01, 2023
General
This privacy policy for Luxe Hair Label Limited ("company", "we", "us" or "our") describes how and why we may collect, store, use and/or share ("process") your information when you use our services ("services"), such as when you:
- Visit our website at luxe-hairlabel.com, or any website of ours that links to this privacy policy.
- Engage with us in any other related ways, including any sales, marketing, or events.
If you do not agree with these policies and practices, please do not use our services.
Summary
When you visit, use or navigate our services, we may process personal information depending on how you interact with Luxe Hair Label Limited, our services, and the products purchase.
We may process sensitive personal information when necessary with your consent or otherwise permitted by applicable law.
We do not receive or disclose any information to third parties unless completely necessary.
We strictly only process your information to provide, improve, administer our services, for security and fraud prevention, and to comply with the law. We process your information only when we have a valid legal reason to do so.
We keep your information safe by having organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat security and improperly collect, access, steal, or modify your information.
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
The easiest way to exercise your rights is by emailing us at hello@luxe-hairlabel.com. We will consider and act upon any request in accordance with applicable data protection laws.
1. What information do we collect?
We collect personal information that your voluntarily provide to us when you register on our services, express interest in obtaining information about us or our products, when you use our website and services, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and our services. The personal information we collect may include the following:
- Names
- Email addresses
- Phone numbers
- Mailing and/or billing addresses
- Contact preferences
When necessary, with your consent or as otherwise permitted by applicable law, we process the following sensitive information:
- Financial data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument.
All personal information that your provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. How do we process your information?
We process your information for a variety of reasons, depending on how you interact with our services, including but not limited to:
- The facilitate account creation, authentication, and otherwise manage user accounts.
- To deliver and facilitate delivery of services to the user.
- To response to user queries and provide sufficient support.
- To fulfil and manage your orders.
3. What legal bases do we rely on to process your information?
We only process your personal information when we believe that it is necessary and we have valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
For those located in the EU or UK, the GDPR and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following:
- Consent
- Performance of a contract
- Legal obligations
- Vital interests
For those located in Canada, we may process your information if you have provided express consent to use your personal information for a specific purpose, or in situations where your permission can be inferred or implied. You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without consent, including but limited to the following:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely manner.
- For investigations and fraud detection and prevention.
- For business transactions provided certain conditions are met.
- If it is contained in a witness statement and the collection is necessary to access, process, or settle an insurance claim.
- For identifying injured, ill, or deceased persons and communicating with next of kin.
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
- If disclosure is required to comply with a subpoena, warrent, court order, or rules of the court relating to the production of records.
- If it was produced by an individual in the course of their employment, business, employment, business, or profession and the collection is consistent with the purposes for which the information was produced.
- If the collection is solely for journalistic, artistic, or literary purposes.
- If the information publicly available and is specified by the regulations.
4. When and with whom do we share your personal information?
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Do we use cookies or other tracking technologies?
We may use cookies or other tracking technologies to collect and store your information.
6. How long do we keep your information?
We keep your information for as long as it is necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.
7. How do we keep your personal information safe?
We have implemented and appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure, so we cannot promise that hackers, cybercriminals, or other unauthorised third parties will not be able defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.
8. Do we collect information from minors?
We do not knowingly solicit data from or market to children under 18 years of age. By using our services, you represent that you are at least 18 or that you are the parent or guardian of such minor and consent to such minor dependants use of our services. If you become aware of any data we may have collected from children under age 18, please email us at hello@luxe-hairlabel.com.
9. What are your privacy rights?
You may review, change, or terminate your account at any time.
In some regions, you have certain rights under applicable data protection laws. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such request by emailing us at hello@luxe-hairlabel.com.
We will consider and act upon each request in accordance with applicable date protection laws.
You can withdraw your consent to process your personal information and opt out of marketing and promotional communications at any time.
10. Do California residents have specific privacy rights?
Yes, if you are resident of California, you are granted specific rights regarding access to your personal information governed by the California Civil Code Section 1798.83 and California code of regulations.
11. Do Virginia residents have specific privacy rights?
Yes, if you are a resident of Virginia, you may be granted specific rights regarding access to and use of your personal information governed by the Virginia Data Protection Act.
12. GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
13. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
14. Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
15. Do not sell or share my personal information
As described in our Privacy Policy, we collect information on our websites, and, if available, our mobile apps, and share that information with third parties, including advertising partners, in order to show you ads on other websites that are more relevant to your interests, including ads that promote our products and services and those of other Shopify merchants. We may do this through the sharing of personal information we collect when you visit our websites, and, if applicable, our mobile apps, and through cookies and similar technologies.
These activities may be considered a “sale” or “sharing” of your personal information under certain U.S. state privacy laws. Depending on where you are, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
To opt out of the “sale” or “sharing” of your personal information collected using cookies and other device-based identifiers as described above, please click here. You will need to renew this choice if you clear your browser cookies or if you use a different browser or device.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are we will treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser you used to visit our website.
16. Complaints
If you would like to make a complaint, please contact us by e-mail at hello@luxe-hairlabel.com. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.